Frequently asked questions

Do I need an account to order?

No — you can check out as a guest. You'll receive an order number to track your order.

Which payment methods do you accept?

Visa, Mastercard and American Express, plus Apple Pay and Google Pay where your device supports them. Payments are processed securely by Stripe.

Do you ship to the US?

Yes. Switch your region to US in the header to see prices in US dollars. US orders may be subject to sales tax and import duties.

How do I return something?

See our delivery & returns page. Returns are free within 28 days of delivery.

How do I find the right size?

Use our size guide, or ask in the chat.

Can I speak to a person?

Yes — open the chat and tap “Talk to a person”. You can continue on WhatsApp or wait for a reply in the chat.